<?php

namespace Database\Seeders;

use Illuminate\Database\Seeder;

/**
 * KBMentorshipQuestionsSeeder
 * Seeds 20 Q&A items for the Mentorship knowledge base category.
 */
class KBMentorshipQuestionsSeeder extends Seeder
{
    use KBQuestionSeederHelper;

    public function run(): void
    {
        $this->seedQuestions('mentorship', $this->questions());
    }

    private function questions(): array
    {
        return [
            [
                'title'      => 'What is the SSHIA Mentorship Programme?',
                'content'    => '<p>The SSHIA Mentorship Programme connects experienced health informatics professionals with less experienced colleagues to support professional growth, skill development, and career advancement in the South Sudan health informatics sector.</p>',
                'difficulty' => 'beginner',
                'tags'       => ['mentorship', 'programme', 'SSHIA mentorship', 'professional development'],
                'is_featured' => true,
                'answers'    => [
                    '<p>The SSHIA Mentorship Programme is a structured professional development initiative that pairs experienced health informatics professionals (mentors) with less experienced colleagues (mentees) for a defined period, typically 6 to 12 months. The programme aims to accelerate the professional development of mentees, transfer knowledge and experience within the health informatics community, and strengthen the overall capacity of the South Sudan health informatics workforce. Mentorship sessions cover career guidance, technical skill development, professional networking, and personal growth.</p>',
                    '<p>The programme operates in two tracks: a <strong>Free Track</strong> for SSHIA members who are matched with volunteer mentors, and a <strong>Paid Track</strong> for participants who want access to senior mentors with specialised expertise. Both tracks are structured with clear goals, regular check-ins, and a formal completion certificate.</p>',
                ],
            ],
            [
                'title'      => 'How do I apply to be a mentee in the SSHIA Mentorship Programme?',
                'content'    => '<p>Applying to be a mentee is open to SSHIA members at all career stages who want to benefit from the guidance and experience of a more senior health informatics professional.</p>',
                'difficulty' => 'beginner',
                'tags'       => ['mentee', 'application', 'mentorship application', 'enrolment'],
                'answers'    => [
                    '<p>To apply as a mentee:</p><ol><li>Log in to the <strong>SSHIA Member Portal</strong> at sshia.org.</li><li>Navigate to <strong>Mentorship &gt; Apply as Mentee</strong>.</li><li>Complete the mentee application form, including your professional background, career goals, areas where you want mentorship support, and your preferred mentorship track (free or paid).</li><li>Submit the application. The Mentorship Committee will review your application and match you with a suitable mentor within 4 weeks.</li><li>You will be notified by email and SMS when a mentor has been assigned.</li></ol><p>Applications are accepted on a rolling basis, but intake cohorts start in January and July each year.</p>',
                    '<p>To get the most from the mentorship programme, be specific about your goals and what you hope to achieve. Mentees who clearly articulate their development needs are more likely to be matched with a mentor whose expertise aligns with their goals.</p>',
                ],
            ],
            [
                'title'      => 'How do I apply to be a mentor in the SSHIA Mentorship Programme?',
                'content'    => '<p>Experienced health informatics professionals are invited to volunteer as mentors and contribute to the development of the next generation of health informatics leaders in South Sudan.</p>',
                'difficulty' => 'beginner',
                'tags'       => ['mentor', 'volunteer', 'mentor application', 'giving back'],
                'answers'    => [
                    '<p>To apply as a mentor:</p><ol><li>Log in to the <strong>SSHIA Member Portal</strong> at sshia.org.</li><li>Navigate to <strong>Mentorship &gt; Apply as Mentor</strong>.</li><li>Complete the mentor application form, including your professional experience, areas of expertise, the number of mentees you can support, and your availability.</li><li>Submit the application. The Mentorship Committee will review your application and contact you within 2 weeks.</li></ol><p>Mentors must be SSHIA Full Members or Fellows with at least 5 years of experience in health informatics or a related field. Mentors in the paid track are compensated for their time.</p>',
                    '<p>Mentoring is a rewarding experience that benefits both the mentor and the mentee. Mentors often report that the process deepens their own understanding of their field, expands their professional network, and gives them a sense of contribution to the health informatics community in South Sudan. SSHIA recognises outstanding mentors through annual awards at the SSHIA Conference.</p>',
                ],
            ],
            [
                'title'      => 'How are mentors and mentees matched in the SSHIA programme?',
                'content'    => '<p>The SSHIA Mentorship Committee uses a structured matching process to pair mentors and mentees based on professional goals, areas of expertise, and availability.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['matching', 'mentor matching', 'pairing', 'mentorship process'],
                'answers'    => [
                    '<p>The SSHIA matching process considers the following factors:</p><ul><li><strong>Professional goals</strong>: The mentee\'s stated development goals are matched with the mentor\'s areas of expertise.</li><li><strong>Career stage</strong>: Mentors are typically 5–10 years more senior than their mentees.</li><li><strong>Specialisation</strong>: Mentees with specific technical interests (e.g., DHIS2, clinical informatics, health data analysis) are matched with mentors who have relevant expertise.</li><li><strong>Availability</strong>: Mentor and mentee schedules are considered to ensure they can meet regularly.</li><li><strong>Location</strong>: Where possible, mentors and mentees in the same state or county are matched to facilitate in-person meetings.</li></ul><p>Mentees are given the opportunity to review their proposed match and request a change if they feel the match is not suitable.</p>',
                    '<p>For the paid track, mentees can browse mentor profiles and request a specific mentor. The Mentorship Committee facilitates the connection and manages the administrative aspects of the relationship.</p>',
                ],
            ],
            [
                'title'      => 'How long does the SSHIA mentorship relationship last?',
                'content'    => '<p>The SSHIA Mentorship Programme is structured around defined cohort periods to ensure that both mentors and mentees have clear expectations and commitments.</p>',
                'difficulty' => 'beginner',
                'tags'       => ['duration', 'mentorship period', 'cohort', 'timeline'],
                'answers'    => [
                    '<p>The standard SSHIA mentorship relationship lasts <strong>6 months</strong> for the free track and <strong>12 months</strong> for the paid track. During this period, mentors and mentees are expected to meet at least once per month (in person or virtually) for a structured session of 60–90 minutes. At the end of the mentorship period, both parties complete an evaluation, and mentees who have met the programme requirements receive a mentorship completion certificate.</p>',
                    '<p>After the formal mentorship period ends, many mentor-mentee pairs choose to continue their relationship informally. SSHIA encourages this and provides a platform for ongoing connection through the member portal and community events.</p>',
                ],
            ],
            [
                'title'      => 'What topics are covered in SSHIA mentorship sessions?',
                'content'    => '<p>SSHIA mentorship sessions are flexible and tailored to the individual needs of each mentee, but the programme provides a structured framework to guide the relationship.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['mentorship topics', 'session content', 'career guidance', 'skill development'],
                'answers'    => [
                    '<p>Common topics covered in SSHIA mentorship sessions include:</p><ul><li><strong>Career planning</strong>: Setting professional goals, identifying career pathways, and planning for advancement in health informatics.</li><li><strong>Technical skills</strong>: Deepening knowledge of specific health information systems, data analysis tools, or digital health technologies.</li><li><strong>Leadership development</strong>: Building management, communication, and leadership skills.</li><li><strong>Research and publication</strong>: Guidance on conducting health informatics research and publishing findings.</li><li><strong>Networking</strong>: Introductions to professional contacts and guidance on building a professional network.</li><li><strong>Work-life balance</strong>: Managing the demands of a health informatics career in a challenging environment like South Sudan.</li></ul>',
                    '<p>At the start of the mentorship relationship, mentors and mentees collaboratively develop a <strong>Mentorship Development Plan</strong> that outlines the specific goals, topics, and milestones for the relationship. This plan is reviewed at the midpoint and end of the mentorship period.</p>',
                ],
            ],
            [
                'title'      => 'Is the SSHIA Mentorship Programme available online?',
                'content'    => '<p>SSHIA recognises that many members are located outside Juba or in areas where in-person meetings are difficult. The mentorship programme is designed to be accessible online.</p>',
                'difficulty' => 'beginner',
                'tags'       => ['online mentorship', 'virtual mentorship', 'remote', 'distance'],
                'answers'    => [
                    '<p>Yes, the SSHIA Mentorship Programme is fully available online. Mentors and mentees can conduct their sessions via video call (Zoom, Google Meet, or WhatsApp Video), phone call, or messaging. The SSHIA portal provides a built-in messaging system for mentor-mentee communication and a shared workspace for uploading resources and tracking progress. Online mentorship is particularly valuable for members in remote states such as Jonglei, Upper Nile, and Western Equatoria who cannot easily travel to Juba.</p>',
                    '<p>For diaspora members who want to mentor colleagues in South Sudan, online mentorship is the primary mode of engagement. SSHIA provides guidance on conducting effective virtual mentorship sessions, including tips on managing time zone differences and maintaining engagement across digital platforms.</p>',
                ],
            ],
            [
                'title'      => 'How do I obtain a mentorship certificate from SSHIA?',
                'content'    => '<p>SSHIA issues mentorship completion certificates to both mentors and mentees who successfully complete the programme requirements.</p>',
                'difficulty' => 'beginner',
                'tags'       => ['mentorship certificate', 'completion certificate', 'certification', 'recognition'],
                'is_featured' => true,
                'answers'    => [
                    '<p>To receive an SSHIA mentorship certificate, you must:</p><ul><li>Complete the full mentorship period (6 months for free track, 12 months for paid track).</li><li>Attend at least 80% of scheduled mentorship sessions.</li><li>Complete the mid-point and end-of-programme evaluations.</li><li>Submit a brief reflection report on your mentorship experience and outcomes.</li></ul><p>Certificates are issued digitally within 14 days of programme completion and can be downloaded from the portal under <strong>My Mentorship &gt; Certificates</strong>. Both mentors and mentees receive certificates recognising their participation and contribution.</p>',
                    '<p>SSHIA mentorship certificates include a unique verification code. Employers and institutions can verify the authenticity of a certificate at sshia.org/verify. The certificate specifies whether the holder participated as a mentor or mentee and the duration of the programme.</p>',
                ],
            ],
            [
                'title'      => 'What is the difference between the free and paid mentorship tracks?',
                'content'    => '<p>SSHIA offers two mentorship tracks to accommodate different needs and budgets. Understanding the differences helps you choose the track that best suits your goals.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['free track', 'paid track', 'mentorship tracks', 'comparison'],
                'answers'    => [
                    '<p><strong>Free Track:</strong></p><ul><li>Available to all SSHIA members at no additional cost.</li><li>Mentors are volunteer SSHIA members who give their time freely.</li><li>Sessions are typically monthly (minimum 6 sessions over 6 months).</li><li>Matching is done by the SSHIA Mentorship Committee based on compatibility.</li><li>Suitable for general career guidance and professional development.</li></ul><p><strong>Paid Track:</strong></p><ul><li>Available to SSHIA members for a programme fee (contact SSHIA for current rates).</li><li>Mentors are senior professionals with specialised expertise who are compensated for their time.</li><li>Sessions are more frequent (bi-weekly) and more intensive.</li><li>Mentees can browse mentor profiles and request a preferred mentor.</li><li>Suitable for targeted skill development, career transitions, or preparation for senior roles.</li></ul>',
                    '<p>If you are unsure which track is right for you, contact the SSHIA Mentorship Coordinator at mentorship@sshia.org for a free consultation. The coordinator will help you assess your goals and recommend the most appropriate track.</p>',
                ],
            ],
            [
                'title'      => 'Can I be both a mentor and a mentee at the same time?',
                'content'    => '<p>SSHIA encourages a culture of continuous learning and knowledge sharing. Some members participate in the programme in both roles simultaneously.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['dual role', 'mentor and mentee', 'simultaneous', 'peer mentorship'],
                'answers'    => [
                    '<p>Yes, SSHIA members can participate as both a mentor and a mentee simultaneously, provided they have the time and capacity to fulfil both roles effectively. This is common among mid-career professionals who are mentoring junior colleagues while also receiving mentorship from more senior professionals. If you wish to participate in both roles, indicate this in your application and the Mentorship Committee will take your availability into account when making matches.</p>',
                    '<p>Peer mentorship — where two professionals at similar career stages support each other\'s development — is also encouraged by SSHIA. Peer mentorship pairs can be formed through the portal\'s networking features and are eligible for a peer mentorship certificate upon completion of a structured 6-month peer learning programme.</p>',
                ],
            ],
            [
                'title'      => 'What support does SSHIA provide to mentors and mentees during the programme?',
                'content'    => '<p>SSHIA provides ongoing support to both mentors and mentees throughout the mentorship programme to ensure a productive and positive experience.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['support', 'programme support', 'resources', 'guidance'],
                'answers'    => [
                    '<p>SSHIA provides the following support to programme participants:</p><ul><li><strong>Orientation workshop</strong>: All new mentors and mentees attend an orientation session at the start of each cohort to understand the programme structure, expectations, and tools.</li><li><strong>Mentorship Development Plan template</strong>: A structured template to help pairs set goals and plan their sessions.</li><li><strong>Resource library</strong>: Access to mentorship guides, career development resources, and health informatics reading materials.</li><li><strong>Mid-point check-in</strong>: The Mentorship Coordinator contacts all pairs at the midpoint to check progress and address any challenges.</li><li><strong>Conflict resolution</strong>: If a mentor-mentee relationship is not working, the Mentorship Committee can facilitate a re-match.</li></ul>',
                    '<p>SSHIA also hosts quarterly networking events for all current mentors and mentees, providing opportunities to share experiences, learn from other pairs, and expand professional networks. These events are held in Juba and online for remote participants.</p>',
                ],
            ],
            [
                'title'      => 'How does mentorship benefit health informatics in South Sudan?',
                'content'    => '<p>Mentorship is a powerful tool for building the health informatics workforce in South Sudan, where formal training opportunities are limited and experienced professionals are scarce.</p>',
                'difficulty' => 'advanced',
                'tags'       => ['impact', 'workforce development', 'South Sudan', 'knowledge transfer'],
                'answers'    => [
                    '<p>Mentorship contributes to health informatics development in South Sudan in several important ways:</p><ul><li><strong>Knowledge transfer</strong>: Experienced professionals pass on practical knowledge and skills that are not easily learned from textbooks or formal training.</li><li><strong>Retention</strong>: Mentored professionals are more likely to remain in the health informatics field and in South Sudan, reducing brain drain.</li><li><strong>Leadership pipeline</strong>: Mentorship develops the next generation of health informatics leaders who will drive the sector forward.</li><li><strong>Network building</strong>: Mentorship creates connections between professionals across different organisations and states, strengthening the overall health informatics community.</li><li><strong>Contextual learning</strong>: Mentors who have worked in South Sudan\'s health system can share insights about navigating the specific challenges of the local context.</li></ul>',
                    '<p>Research from other African countries shows that mentorship programmes in health informatics significantly improve the confidence, competence, and career progression of participants. SSHIA is committed to building an evidence base for the impact of its mentorship programme through regular evaluation and research.</p>',
                ],
            ],
            [
                'title'      => 'What happens if my mentor or mentee is not responsive?',
                'content'    => '<p>Occasionally, mentor-mentee relationships face challenges due to communication difficulties, schedule conflicts, or mismatched expectations. SSHIA has processes to address these situations.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['unresponsive', 'communication issues', 'relationship challenges', 'support'],
                'answers'    => [
                    '<p>If your mentor or mentee is not responsive, follow these steps:</p><ol><li>Send a follow-up message through the SSHIA portal messaging system.</li><li>If there is no response within 2 weeks, contact the SSHIA Mentorship Coordinator at mentorship@sshia.org.</li><li>The Coordinator will reach out to the unresponsive party and attempt to resolve the issue.</li><li>If the relationship cannot be salvaged, the Coordinator will facilitate a re-match with a new mentor or mentee.</li></ol><p>SSHIA takes programme participation seriously. Mentors and mentees who repeatedly fail to engage without valid reason may be removed from the programme and will not be eligible to re-apply for one year.</p>',
                    '<p>Life circumstances can sometimes make it difficult to maintain the mentorship commitment. If you are going through a difficult period (illness, family emergency, work pressure), communicate this to your mentor/mentee and the Mentorship Coordinator as early as possible. SSHIA can arrange a temporary pause in the programme to accommodate genuine hardship.</p>',
                ],
            ],
            [
                'title'      => 'Does SSHIA offer group mentorship or cohort-based mentorship?',
                'content'    => '<p>In addition to one-on-one mentorship, SSHIA offers group mentorship formats that allow multiple mentees to benefit from the expertise of a single mentor.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['group mentorship', 'cohort', 'peer learning', 'group learning'],
                'answers'    => [
                    '<p>Yes, SSHIA offers group mentorship in which one mentor works with a small group of 3–5 mentees who share similar goals or career stages. Group mentorship sessions are typically 90–120 minutes and combine individual guidance with peer learning. This format is particularly effective for topics such as research methods, leadership development, and career planning, where participants benefit from hearing different perspectives and experiences. Group mentorship is available in both the free and paid tracks.</p>',
                    '<p>SSHIA also runs cohort-based learning programmes in which a group of 10–20 participants go through a structured curriculum together, supported by a lead mentor and guest speakers. These programmes are announced on the SSHIA training calendar and are open to members who meet the eligibility criteria.</p>',
                ],
            ],
            [
                'title'      => 'Can diaspora health informatics professionals mentor SSHIA members in South Sudan?',
                'content'    => '<p>SSHIA actively encourages South Sudanese health informatics professionals living abroad to contribute to the development of the profession in South Sudan through mentorship.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['diaspora', 'international mentorship', 'remote mentorship', 'South Sudan diaspora'],
                'answers'    => [
                    '<p>Yes, diaspora health informatics professionals are warmly welcomed as mentors in the SSHIA programme. Diaspora mentors bring valuable international experience, exposure to advanced health information systems, and global professional networks that can greatly benefit mentees in South Sudan. All diaspora mentorship is conducted online, and SSHIA provides guidance on managing time zone differences and maintaining effective virtual mentorship relationships. To apply as a diaspora mentor, visit sshia.org and complete the mentor application form.</p>',
                    '<p>SSHIA has a dedicated Diaspora Mentorship Initiative that specifically recruits South Sudanese health informatics professionals working in the UK, USA, Canada, Australia, and other countries to mentor colleagues in South Sudan. Diaspora mentors receive a special recognition certificate and are featured in SSHIA communications as ambassadors for the profession.</p>',
                ],
            ],
            [
                'title'      => 'How is the SSHIA Mentorship Programme evaluated?',
                'content'    => '<p>SSHIA is committed to continuous improvement of the mentorship programme and uses a structured evaluation framework to assess its effectiveness and impact.</p>',
                'difficulty' => 'advanced',
                'tags'       => ['evaluation', 'programme quality', 'impact assessment', 'feedback'],
                'answers'    => [
                    '<p>The SSHIA Mentorship Programme is evaluated through:</p><ul><li><strong>Mid-point evaluation</strong>: Both mentors and mentees complete a structured survey at the midpoint of the programme to assess progress and identify any challenges.</li><li><strong>End-of-programme evaluation</strong>: A comprehensive evaluation at the end of the programme assessing goal achievement, satisfaction, and overall impact.</li><li><strong>6-month follow-up</strong>: Mentees are contacted 6 months after programme completion to assess the longer-term impact on their career and professional development.</li><li><strong>Annual programme review</strong>: The Mentorship Committee conducts an annual review of programme data to identify trends, successes, and areas for improvement.</li></ul>',
                    '<p>Evaluation findings are used to improve the matching process, update the programme curriculum, and identify training needs for mentors. SSHIA publishes an annual Mentorship Programme Report that summarises key findings and outcomes, available to members in the portal under <strong>Resources &gt; Programme Reports</strong>.</p>',
                ],
            ],
            [
                'title'      => 'What are the responsibilities of a mentee in the SSHIA programme?',
                'content'    => '<p>A successful mentorship relationship requires active engagement from the mentee. SSHIA sets clear expectations for mentee responsibilities to ensure a productive experience for both parties.</p>',
                'difficulty' => 'beginner',
                'tags'       => ['mentee responsibilities', 'expectations', 'commitment', 'engagement'],
                'answers'    => [
                    '<p>As an SSHIA mentee, you are expected to:</p><ul><li>Attend all scheduled mentorship sessions and give advance notice if you need to reschedule.</li><li>Come to each session prepared with specific questions, updates, and topics for discussion.</li><li>Complete any tasks or assignments agreed upon with your mentor between sessions.</li><li>Maintain open and honest communication with your mentor about your progress and challenges.</li><li>Complete all required evaluations and reflection reports.</li><li>Respect your mentor\'s time and expertise.</li><li>Apply the guidance and insights from your mentor to your professional practice.</li></ul>',
                    '<p>The most successful mentees are those who take ownership of their development and treat the mentorship relationship as a professional commitment. Mentors invest significant time and energy in their mentees, and the best way to honour that investment is to engage fully and apply what you learn.</p>',
                ],
            ],
            [
                'title'      => 'How does SSHIA mentorship support women in health informatics?',
                'content'    => '<p>Women are underrepresented in health informatics leadership in South Sudan. SSHIA is committed to addressing this through targeted mentorship support for women in the field.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['women', 'gender', 'diversity', 'women in health informatics'],
                'answers'    => [
                    '<p>SSHIA has a dedicated <strong>Women in Health Informatics Mentorship Track</strong> that pairs women at all career stages with senior women mentors (and selected male allies) who can provide guidance on navigating gender-specific challenges in the workplace, building confidence, and advancing to leadership positions. The programme also includes group sessions on topics such as negotiation, work-life balance, and building professional visibility. SSHIA has set a target of ensuring that at least 40% of mentorship programme participants are women.</p>',
                    '<p>SSHIA also partners with international organisations such as the Global Health Informatics Partnership and Women in Global Health to connect South Sudanese women in health informatics with international mentors and role models. These partnerships provide access to a broader network of support and opportunities beyond South Sudan.</p>',
                ],
            ],
            [
                'title'      => 'What is the cost of the SSHIA paid mentorship track?',
                'content'    => '<p>The SSHIA paid mentorship track provides access to senior mentors with specialised expertise. Fees are structured to be accessible while ensuring fair compensation for mentors.</p>',
                'difficulty' => 'intermediate',
                'tags'       => ['paid mentorship', 'cost', 'fees', 'pricing'],
                'answers'    => [
                    '<p>The current fee for the SSHIA paid mentorship track is SSP 80,000 for the 12-month programme (approximately USD 60 at current exchange rates). This fee covers the cost of mentor compensation, programme administration, and access to the SSHIA mentorship platform and resources. Payment can be made in full or in quarterly instalments. SSHIA members receive a 20% discount on the paid track fee. Contact the SSHIA Mentorship Coordinator at mentorship@sshia.org for the most current fee schedule and payment options.</p>',
                    '<p>A limited number of paid track scholarships are available each year for members who cannot afford the full fee. To apply for a scholarship, submit a written request to the Mentorship Coordinator explaining your circumstances. Scholarships are awarded on a competitive basis and are funded through SSHIA\'s professional development fund.</p>',
                ],
            ],
            [
                'title'      => 'How do I report a concern about my mentorship experience?',
                'content'    => '<p>SSHIA is committed to ensuring that all mentorship relationships are safe, respectful, and productive. There are clear channels for reporting concerns.</p>',
                'difficulty' => 'beginner',
                'tags'       => ['reporting', 'concerns', 'safeguarding', 'complaints'],
                'answers'    => [
                    '<p>If you have a concern about your mentorship experience — including inappropriate behaviour, breach of confidentiality, or any form of harassment — report it immediately to the SSHIA Mentorship Coordinator at mentorship@sshia.org or through the confidential reporting form in the portal under <strong>Mentorship &gt; Report a Concern</strong>. All reports are treated confidentially and investigated promptly. SSHIA has a zero-tolerance policy for harassment, discrimination, and unprofessional conduct in the mentorship programme.</p>',
                    '<p>If your concern involves the Mentorship Coordinator, you can report directly to the SSHIA Executive Director at director@sshia.org or to the SSHIA Ethics Committee. SSHIA is committed to creating a safe and supportive environment for all programme participants.</p>',
                ],
            ],
        ];
    }
}